Terms and Conditions

Terms & Conditions


1. Service & Repair Agreement

1.1 The terms set out here shall apply to the service we provide to repair your smartphone, tablet, computer, gaming console and/or any accessories including smartphone, tablet, computer, gaming console and/or any accessories (“Device”) on the service check-in form.

1.2 Reference to “us”, “we” and “our” refer to Cityikon and references to “you” and “your” are references to you (“Customer), the person addressed on this form.

2. Pricing Disclaimer

All prices on this website are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Cityikon shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

3. All repairs:

3.1 This Agreement shall commence from the date you sign the online service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.

3.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.

3.3 We shall use high quality compatible parts for the repairs of all Devices. All parts used to repair any equipment are replacement and not genuine unless otherwise stated in writing. This means they will not perform as intended by the manufacturer and the quality will differ.    

3.4 We shall require the passcode of your device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the Service, if any adjustments need to be made.

3.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.

3.6 We shall notify you when the Device has been repaired and is available for collection from the store. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from the central warehouse will be chargeable. If necessary, we shall send a reminder and the device will be sold to a third party or recycled with no payout to the customer if not collected by day 56.

3.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.

3.8 It is your responsibility to ensure the equipment is not stolen and that you have sufficient evidence to prove you are the owner of the handset or Device.

3.9 We shall be entitled to keep your device until all charges payable have been paid. We may also charge an additional fee for the storage of your Device.

3.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.

3.11 Cityikon may install warranty seals following the repair. Any tampering of the seals or if there are any signs of wear on external components we have installed, physical damage, liquid damage. This includes scratch marks on LCDs, frames, and chassis will void the Cityikon warranty.

3.12 Our products and repairs are covered by the warranty terms outlined in the table below:

Repair or Product Type Warranty Term

Screen and component replacement 1
-month Warranty
Battery replacement
 1-month Warranty
Software Repair
 1-month Warranty
Computer Repair
 1-month Warranty
Refurbished Device
 1-month Warranty (unless otherwise specified)
 1-month Warranty (unless otherwise specified)

3.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

3.14 We do not accept responsibility for any progression in damage where your device has been repaired elsewhere prior to your repair at Cityikon or any issues found in your Device (i.e. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.

3.15 We do not accept responsibility for any progression in damage for devices that have been damaged by liquid. Opening the device could set off further damage which in some cases may be very serious and irreparable.

3.16 We ask our customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.

3.17 In rare occasions, repairing one part of a device can enhance pre-existing damage on components not directly associated with the component being repaired. This could cause irreparable damage and we take no responsibility for such damage.

3.18 Following repair, any water-proofing or resistance cannot be guaranteed.

4. Liability

4.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

4.2 If your device is damaged beyond economical repair as a direct result of a service or repair undertaken by Cityikon, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to Cityikon.

4.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused we therefore highly recommend that you back up your device onto an external drive or clouding service prior to commissioning our Service. It is your responsibility to keep a record of any such data.

4.4 Nothing in this clause 4 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

4.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

4.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within 1 month of becoming aware of the circumstances giving rise to the claim or, if earlier, 1 month from the time you ought reasonably to have become aware of such circumstances.

4.7 If you use our “Advanced Repairs”, be aware we will be working on the component level of your logic board therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, there will be a minimum handling charge/fee of £25. 

5. Data Protection

We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described.

6. General Information

6.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

6.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

6.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.

6.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

6.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

6.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.

6.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

7. Websites Terms & Conditions

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Cityikon’s relationship with you in relation to this website. The term ‘Cityikon’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.

The use of this website is subject to the following terms of use:

7.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

7.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

7.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

7.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

7.6 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

7.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

7.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

8. Indemnification:

You agree to indemnify, defend and hold harmless Cityikon, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

9. Declaration:

By signing/receiving/reading this copy of our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement and that you are entering this agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check in as communicated to you and detailed on our database. You further acknowledge that, at the time of collection, you will ensure that the device has been repaired in accordance with your expectations. If the repair has not been carried out to your satisfaction, please raise this with a member of our team and we will be happy to assist you.



Last updated 01 March 2022.


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